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FREQUENTLY ASKED QUESTIONS

Products:

  • What is the production/shipping time?
    • Production times and shipping estimates can be found on the product page. For further inquiries about turnaround time, please check with a graphic representative before approving.
  • Is printing included with the display?
    • Printing fees are included with all graphic packages. For more information regarding what is included, please refer to the product description / spec sheet.
  • Where can I find assembly instructions?
    • Assembly instructions can be found under the “resources” section of the product description. Additional setup videos / tutorials can be found on our YouTube page.
  • What hard case would you recommend for this item?
    • Recommended hard cases can be found with the listed accessories.
  • Do you have any example photos?


Ordering:

  • Will I receive a proof after uploading?
    • Proofs are provided within 3-5 business hours of graphic upload. Custom printed displays will not be printed until the proof is approved.
  • What is the status of my order?
    • Most items ship out within 3-8 business days. Custom printed displays will not be sent to production until the proof is approved. For further inquiries about your order status, please contact a graphic representative for assistance.
  • My order arrived damaged. How can I get a replacement?
    • Please inspect for damaged or missing parts immediately upon receipt of your order. Contact us at sales@joydisplays.com or call our customer service at 833-569-3477 to report any problems. Keep all original packaging materials for inspection and report within 7 days of receipt of the package. Please take photos of all the items received and the damaged area. After the shipper and RMA confirms the package is damaged/missing, a replacement order will be processed. For more information, please see our return policy page https://joydisplays.com/policies/refund-policy.


    Graphics:

    • Where can I upload graphics?
      • After purchase, you can upload graphics here https://joydisplays.com/pages/upload-graphics. Please note your order# when uploading graphics. Graphic proof(s) will be sent out before production. If you received a graphic proof before purchase, please notify us your order# so we can link your files to your order.
    • What type of file should I send?
      • The following files are acceptable: .SVG, .AI, .EPS, .JPG (high-resolution only), .PDF (Preferred– high-resolution or vectored only), .PSD, or .TIF*. Artwork requirements can be found here: https://joydisplays.com/pages/upload-graphics.
    • How can I create graphics?
      • Graphic templates are located on the product page. Please follow the template dimensions and the graphic requirements, and make sure to check graphic resolution and spelling. Instructions for designing on our templates can be found here:
      • Can you ensure the colors match our previous display/company colors?
        • Because production factors frequently change over time, items printed at separate times may have different color turnout. For color accuracy, we recommend purchasing a Test Print or PMS Color Matching. Please note we can color-match all media materials, except for Backlit Fabric and Acrylic Panels. We cannot color-match to Neon or Metalic colors. For more information about test prints and color matching, see the product descriptions
      https://joydisplays.com/collections/all/products/hard-proof-test-print

        • How do I get help with designing my booth?
          • Graphic services are available if needed. Simply fill out this form https://forms.monday.com/forms/070eb65b90fd3476fc56ec3a3f5c4090?r=use1, and a graphic representative will provide a custom quote. When submitting the form, please provide the following:
            • Your logos, images, and design examples
            • Detailed description of your design
            • The item(s) of your interest.