FREQUENTLY ASKED QUESTIONS

Production times and shipping estimates can be found on the product page. For further inquiries about turnaround time, please check with a graphic representative before approving.

Printing fees are included with all graphic packages. For more information regarding what is included, please refer to the product description / spec sheet.

Assembly instructions can be found under the “resources” section of the product description. Additional setup videos / tutorials can be found on our YouTube page.

Proofs are provided within 3-5 business hours of graphic upload. Custom printed displays will not be printed until the proof is approved.

You should respond directly to the proof email, confirming that the proof is approved. Please note that approval MUST be sent directly to the graphic representative via email. Indirect approvals, such as on the phone or online chat, will not be counted. If direct approval is not received before the approval deadline, production will be delayed.

We can ship within the United States and Canada. Free shipping is available for orders shipped within the continental United States only. Offer excludes Alaksa, Hawaii, US Territories, and other countries. We do not deliver to PO Box Addresses.

Most items ship out within 3-8 business days. Custom printed displays will not be sent to production until the proof is approved. For further inquiries about your order status, please contact a graphic representative for assistance.

Please inspect for damaged or missing parts immediately upon receipt of your order. Contact us at sales@joydisplays.com or call our customer service at 833-569-3477 to report any problems. Keep all original packaging materials for inspection and report within 7 days of receipt of the package. Please take photos of all the items received and the damaged area. After the shipper and RMA confirms the package is damaged/missing, a replacement order will be processed. For more information, please see our return policy page https://joydisplays.com/policies/refund-policy.

After purchase, you can upload graphics here https://joydisplays.com/pages/upload-graphics. Please note your order# when uploading graphics. Graphic proof(s) will be sent out before production. If you received a graphic proof before purchase, please notify us your order# so we can link your files to your order.

The following files are acceptable: .SVG, .AI, .EPS, .JPG (high-resolution only), .PDF (Preferred– high-resolution or vectored only), .PSD, or .TIF*. Artwork requirements can be found here: https://joydisplays.com/pages/upload-graphics.

Graphic templates are located on the product page. Please follow the template dimensions and the graphic requirements, and make sure to check graphic resolution and spelling. Instructions for designing on our templates can be found here:

Because production factors frequently change over time, items printed at separate times may have different color turnout. For color accuracy, we recommend purchasing a Test Print or PMS Color Matching. Please note we can color-match all media materials, except for Backlit Fabric and Acrylic Panels. We cannot color-match to Neon or Metalic colors. For more information about test prints and color matching, see the product descriptions

Graphic services are available if needed. Simply fill out this form https://forms.monday.com/forms/070eb65b90fd3476fc56ec3a3f5c4090?r=use1, and a graphic representative will provide a custom quote. When submitting the form, please provide the following:
- Your logos, images, and design examples
- Detailed description of your design
- The item(s) of your interest.